OROpsRoutine

Unit Turnover / Make-Ready Checklist

Coordinate the work between move-out and move-in: inspection, cleaning, maintenance, inventory, and a final check — with clear outstanding-task visibility and a completion percentage calculated from the checklist itself.

Turnover details

STEP 1 OF 7

Property Information

What Is a Unit Turnover Checklist?

A unit turnover, or make-ready, checklist tracks the operational work required to prepare a property or unit for its next occupant after the previous occupant leaves — from move-out inspection through cleaning, maintenance, inventory verification, and a final check before the unit is marked ready for move-in.

Turnover Workflow

Move-out → turnover / make-ready → cleaning → maintenance → inventory → inspection → final verification → ready for move-in. Update each task’s status as work progresses and use the turnover status field to track where the unit stands overall.

Coordinates the Work, Not the Paperwork

This checklist coordinates turnover work between staff, cleaners, and maintenance. Pair it with the Move-In / Move-Out Inspection tool for the formal inspection record, and with Work Order for any maintenance task that needs its own ticket.

Worked Example: Turning Over a Vacant Unit

A tenant moves out on the 28th, with a new tenant moving in on the 5th. The manager works through the turnover checklist: cleaning crew finishes by the 1st, a leaking faucet gets flagged and fixed via a separate work order by the 2nd, inventory is verified against the move-in record, and a final walkthrough on the 4th confirms the unit is ready — all tracked against one completion percentage.

Common Mistakes During Unit Turnover

Starting cleaning before maintenance issues are identified, so the same areas get cleaned twice; not tracking turnover against a target move-in date; letting one section (often maintenance) lag without visibility; and skipping the final verification step before calling a unit ready.

Frequently Asked Questions

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